Tag Archives: lifecycle

175: Hope Barrett: SoundCloud’s Martech Leader reflects on their huge messaging platform migration and structuring martech like a product

In twelve weeks, Hope led a full messaging stack rebuild with just three people. They cut 200 legacy campaigns down to what mattered, partnered with MoEngage for execution, and shifted messaging into the product org. Now, SoundCloud ships notifications like features that are part of a core product. Governance is clean, data runs through BigQuery, and audiences sync everywhere. The migration was wild and fast, but incredibly meticulous and the ultimate gain was making the whole system make sense again.More

165: Ashley Faus: Building content that matches actual human thinking by integrating lifecycle, content and product marketing

Marketing frameworks often fail because they ignore how humans actually behave. People don’t follow neat, linear paths; they explore, double back, and leap ahead based on genuine interests. Drawing from her diverse experience across corporate communications and lifecycle leadership, Ashley exposes how artificial walls between marketing functions create dysfunction while offering a solution. More

158: Jeff Lee: How Calm’s Billion customer message machine unites martech and engineering

Jeff built a billion-message marketing machine at Calm with three people. But it was a journey. Push notifications sparked a three-year battle until a new CPO, unburdened by notification trauma, green-lit the project in six weeks. It was a four-year battle for ML recommendations but the data tells an unexpected story. Jeff also shares tactics for winning over the most skeptical product and engineering teams. It starts with operational empathy by taking a stab at a working prototype of your idea but also recognizing that product and martech decisions often stem from personal bias that requires champions who have experienced positive outcomes.More