Christina spent 5 years teaching math before she became a customer marketing expert, and it shows in how ruthlessly she takes apart the personalization playbook. She makes the case for core memories a brand can’t buy, walks through what actually happened when Spotify Wrapped got the AI treatment, and introduces earned context, the idea that having someone’s data and having the right to use it are 2 completely different things. More
Tag Archives: context
228: The Dispatch tower (The Dungeon of martech architecture, part 4)
Every vendor in your stack just turned on an agent. Your ESP has one. Your CDP has one. Your MAP has one. None of them know what the others are doing, none of them were told to check, and nobody volunteered to referee it. Welcome to the final floor.More
226: The Eye of context (The Dungeon of martech architecture, part 2)
Agents operating on data without anything to help them causes “believable nonsense.” Data quality stops agents from misrepresenting what the warehouse contains but you need context engineering to put the right meaning, rules, and situational information in front of the model at the right moment.More
223: Lindsay Rothlisberger: Inside Zapier’s AI Center of Excellence for GTM and how they manage context and skills
Lindsay walks through the 6-component AI governance model at Zapier: a golden path to Cursor, a structured shared brain in Google Drive, data policies built with the security team, a visibility layer powered by a custom Zapier agent, a context engineering strategy that fights context rot, and a red-yellow-green skills review gate.More
220: Alex Halliday: How to build content engineering systems that get cited and scale without slop
Alex breaks down what content engineering actually means: building the systems infrastructure to maintain quality, freshness, and brand accuracy across everything a company has ever put online. He makes the counterintuitive case that great content engineering puts more humans into the content process.More