You’ll be hard pressed to find someone that understands martech and is more advanced in their Claude Code journey than Austin Hay. He maps the 2 chasms separating most marketers from big AI leverage, makes the case for a new class of professional he calls the white collar super saiyan, and walks through the automations he’s actually built.More
Tag Archives: AI
212: Tobias Konitzer: The Causal AI revolution and the boomerang effect in marketing decision science
Tobi challenged marketing’s fixation on prediction. He has built highly accurate LTV models, but accuracy alone does not move revenue. Marketing is intervention. Correlation shows patterns; causality tells you what happens when you pull a lever. That shift reshapes experimentation, explains why dynamic allocation can outperform static A B tests, and highlights how self learning systems can backfire or get stuck in local maxima.More
208: Anthony Rotio: Exploring causal context graphs and machine customers, starting in retail media networks
The casino floor never sleeps. Lights hum, cards shuffle, and people come not just to gamble but to feel alive. While other industries went digital overnight, casinos stayed grounded in human moments, and Blair’s mission has been to connect those experiences through smarter tech.More
204: Phyllis Fang: Trust infrastructure and freakish curiosity as career growth levers
Phyllis learned how fragile marketing becomes when systems move faster than trust while working between lifecycle execution and product marketing at Uber. Safety work around emergencies, verification, and COVID forced messages to withstand scrutiny from riders, drivers, regulators, and the public.More
203: Jordan Resnick: How to distinguish fake traffic from real machine customers
Distinguishing fake traffic from real machine customers requires reading behavior. Jordan shows how AI-driven bots now scroll, click, and submit forms while inflating dashboards with activity that never converts. The signal lives in speed, sequencing, and follow-through. Teams that act protect the conversion point, block synthetic demand early, and report only after traffic earns trust.More
202: Aleyda Solís: AI search crawlability and why your site’s technical foundations decide your visibility
AI search is rewriting how people find information, and Aleyda explains the shift with clear, practical detail. She has seen AI crawlers blocked without anyone noticing, JavaScript hiding full sections of sites, and brands interpreting results that were never based on complete data.More
201: Scott Brinker: If he reset his career today, where would he focus?
Scott Brinker would build one deep specialty to judge AI’s confident mistakes, grow cross-functional range to bridge marketing and engineering, and lean into technical skills like SQL and APIs to turn ideas into working systems. More
196: Blair Bendel: The world of casino marketing and the tech that brings it to life
The casino floor never sleeps. Lights hum, cards shuffle, and people come not just to gamble but to feel alive. While other industries went digital overnight, casinos stayed grounded in human moments, and Blair’s mission has been to connect those experiences through smarter tech.More
195: Megan Kwon: How one of Canada’s largest retailers orchestrates messaging and structures martech
Megan leads digital customer communications at Loblaw Digital, turning enterprise-scale messaging into something that feels personal. She built her teams around the customer journey, giving each pod full creative and data ownership.More
194: Jane Menyo: How Gong democratized customer proof with AI research and standardized prompts
Jane built her marketing practice around listening. At Gong, she turned raw customer conversations into a live feedback system that connects sales calls, product strategy, and messaging in real time. Her team uses AI to surface patterns from the field and feed them back into content that actually reflects how people buy. More